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FAQ

Returns & Refunds

2022-05-15
by View all FAQ

If there is an item that needs to be returned, it must be delivered by the buyer or packaged in the original packaging material, and the buyer will pay the freight and send it back to us.

After confirming the status of the artwork, the confirmation and refund process will take about 6 weeks.

My artwork arrived damaged

2022-05-15
by View all FAQ

If there are any defects in the artwork, they will be described in detail on the page, and the condition of the products will be reconfirmed whth buyer when a order was established. 

In the event of unfortunate non-artificial damage or defect during delivery, please take a picture and contact us, we  will reply as soon as possible.

isartgallery.info@gmail.com

LINE : @rzs1902f
https://line.me/R/ti/p/%40rzs1902f

Cooling-off period

2022-05-16
by Order Issues

All artworks purchased on this website are subject to a 7-day cooling-off period. Within 7 days of receiving the goods, the buyer may request a return or refund.

However, should the artwork be damaged or acquire defects while in the possession of the buyer, the gallery will not be able to provide a return or refund. The responsibility will be on the part of the buyer.

How do I check the status of my order ?

2022-05-15
by View all FAQ

Please  visit " Member center" and log in to your account, click on the 'Order checks' link, you can check the status of your order here.

If you have any questions about your order, please click on the 'Order inquiry' link and fill out the request form, we  will reply as soon as possible.

How long does the delivery take ?

2022-05-13
by View all FAQ

You will receive your artwork within approximately 14 business days after payment is received. If there are special circumstances, the staff will notify you by email.

Payment options

2022-05-16
by Order Issues

線上藝廊購買藝術品可以臨櫃匯款、ATM轉帳、Web ATM、線上刷卡、超商付款、條碼繳費方式完成付款。

(本網站採藍新金流系統)

 

臨櫃匯款/ATM轉帳/Web ATM

匯款資訊

國泰世華 013 (東高雄分行)

匯款帳號 014035006452

尹上國際藝術有限公司

(*Web ATM匯款須準備晶片金融卡+晶片讀卡機)

 

信用卡線上刷卡(一次付清/分期付款)

需填寫您的信用卡卡號、有效年月、背面末三碼

(*請使用本人之信用卡,未經同意請勿盜刷他人信用卡)

 

超商付款

1.於付款頁面填寫電子信箱,確認送出交易後您將取得超商(7-11、全家、OK超商、萊爾富)繳費代碼

2.您可至全台店內之多媒體機台(ibon、FamiPort、OK-go、Life-ET)上列印繳費單

3.至超商櫃台以現金繳費。

 

條碼繳款

1.藍新金流將會發送條碼繳費單至您的電子信箱,您也可開啟印表機立即列印條碼繳費單。

2.建議您使用雷射印表機列印條碼繳費單,確保條碼品質以利掃讀。

3.您可持條碼繳費單至四大超商(7-11、全家、OK超商、萊爾富)櫃台以現金繳費。

Delivery

2022-05-15
by View all FAQ

The delivery time and price of the artwork will depend on the size of the artwork and the delivery area.

As deliveries abroad require manual quotation and collection depending on the region, transportation method and taxes, orders are to be paid in full and in advance.

 

Purchasing process

2022-05-16
by Order Issues

Click on the shopping bag icon in the top right corner of the page to access the shopping cart. The shopping cart lists the name, quantity, cost, shipping and other information of your selected art pieces. If you wish to use your discount coupons, they are available in the bottom left corner. Select from the menu, or enter the discount code, and then click "Confirm". The total amount after discounts will be displayed. Click "Next" to confirm the recipient's information and payment method (please ensure that the information has been entered accurately to prevent any delays).

After confirming that the order is successful, the gallery will prepare to package and deliver the artwork to you. This process takes about 10-20 working days (you will be notified if the artwork has special conditions). Under "Orders", there is an option to log in to access the "Member Area". Click "Check Order" to view the order status.

Can I view the physical artwork?

2022-05-15
by Order Issues

At this stage, online purchases of paintings via the website are mainly for smaller works, so we are currently unable to provide a viewing service.

Should you wish to personally confirm the condition of the artwork, kindly contact our company via e-mail to make an appointment before dropping by the art gallery to confirm the condition of the artwork.

isartgallery.info@gmail.com

LINE : @rzs1902f
https://line.me/R/ti/p/%40rzs1902f

 

How to find a artwork I need ?

2022-05-15
by View all FAQ

Please visit "Artwork" page,  choose your request settings in the filter.

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